FAQ · Shipping & Returns

FAQ / Shipping, Returns & Refund Policy

General questions, shipping information, and return/refund policies (applicable both domestically and internationally).

Almost all TWO items are one-of-a-kind. Because no two pieces are identical, we aim to be clear about our delivery methods and how we handle situations in the unlikely event of an issue. Please be sure to read this before placing your order.

01ShippingSHIPPING

Dispatch Timing

Items will be dispatched within 2–3 business days after your order is confirmed (once payment is verified). Business hours are weekdays from 11:00 to 16:00 (JST); we are closed on weekends, public holidays, and during the year-end/New Year period (December 28–January 5). Orders placed just before our closed days will be dispatched on the next business day.

Estimated Delivery

* The above are estimates. Deliveries may be delayed due to customs procedures, weather, peak seasons (year-end/New Year, national holidays, etc.), or carrier circumstances. You will receive a tracking number via email once the item has been dispatched.

Shipping Fees

Shipping fees are calculated based on the destination, weight, and size, and will be displayed during checkout. As a rule, international shipments are sent using methods that include tracking and insurance.

Customs and Import Taxes (International Deliveries)

Any customs duties, VAT, import taxes, or customs clearance fees are the responsibility of the customer.
Product prices and shipping fees do not include duties, value-added tax (VAT/GST), import taxes, or customs clearance fees imposed by the destination country or region (DAP/DDU terms). These will be charged directly by the courier or customs office upon receipt of the item. As these amounts vary depending on the regulations of the destination country, please check with your local customs office or relevant authorities before placing an order.

If you refuse to pay customs duties or do not collect the item, resulting in it being returned to us, we may deduct the actual costs of return shipping, handling, and duties from your refund, or we may be unable to provide a refund at all.

Shipping Address

For international deliveries, please enter your address accurately in English (Roman characters). For customs purposes, the recipient’s phone number is mandatory. Any costs incurred due to returns or re-delivery caused by an incorrect address will be the customer's responsibility.

* We may be unable to ship to certain countries or regions. Please contact us if you are unable to select your shipping destination.

02Returns & Refunds PolicyRETURNS & REFUNDS

1. Returns/Exchanges Due to Customer Preference

Because all our items are one-of-a-kind, we cannot accept returns or exchanges due to customer preference. We also cannot accept returns or exchanges for reasons such as the size not fitting or the item not meeting your expectations. Please be sure to review the dimensions (in cm), material details, and condition descriptions provided on the product page before purchasing.

2. Defective Items

• In the unlikely event that an item is initially defective, please contact us within 7 days of delivery, including photos of the defect. We will respond promptly, regardless of whether you are in Japan or abroad.

• Once a defect is confirmed, we will cover the return shipping costs. We will provide instructions on how to return the item (for international returns, please follow our specified method and use the provided documents).

• Once the item reaches us and we have inspected its condition, we will process a refund or exchange. Since these are one-of-a-kind items, if an exchange is not possible, we will issue a full refund.

3. Conditions for Returns

• The item must be unused and include all original tags and accessories.

• You must have contacted us within 7 days of delivery and received our approval for the return.

• We cannot accept items returned without prior contact.

4. Damage or Loss During Transit

If you suspect damage occurred during transit, please photograph the condition of the package (including the outer box) and contact us within 7 days of arrival. Please do not dispose of the outer box or packing materials, as these will be required for the shipping company's compensation process. If the tracking status shows "Delivered" but you have not received your item, please contact us immediately.

5. Refund Method

• Refunds will be processed based on the payment method used for the order. It may take 7–14 business days for the process to be completed.

• Refunds are issued in Japanese Yen. Any differences in exchange rates applied by your card company or payment provider, as well as associated fees, are not covered.

• Any customs duties, VAT, or import taxes paid in the destination country are not refundable by us. Please contact the customs office in your destination country for information regarding refunds.

6. Order Cancellations

Due to the one-of-a-kind nature of our products, we generally do not accept cancellations after an order is confirmed. If there are unavoidable circumstances, please contact us as soon as possible before the item is dispatched.

03Frequently Asked QuestionsFAQ

Q: Do you ship internationally?

A: Yes. We ship both within Japan and internationally. Shipping fees can be confirmed on the checkout screen. Please note that customs duties and import taxes are the customer's responsibility; please refer to the "Customs and Import Taxes" section above.

Q: Is it really true that no two items are the same?

A: Yes. All TWO items are one-of-a-kind. Once an item is sold out, it will not be restocked. We are unable to provide an identical item even if you request the same design.

Q: I am worried about whether the size will fit.

A: We have listed the actual measurements (cm) on each product page. Please compare these with clothing you already own. If you have any questions, please contact us before making a purchase. We cannot accept returns or exchanges due to size discrepancies.

Q: What payment methods are available?

A: You can use credit cards, carrier billing, bank transfers, convenience store payments/Pay-easy, PayPal, deferred payment (Pay ID), and PayPay. For orders from outside Japan, only credit card or PayPal is accepted. All charges are processed in Japanese Yen.

Q: How much will the customs duties be?

A: As the amount depends on the regulations of the destination country, the type of item, and its value, we cannot provide an exact figure. Please check with your local customs office or relevant authority before ordering.

Q: Can I track my shipment?

A: Yes. Once dispatched, we will email you the tracking number. For international shipments, you can also track your parcel via the website of your local postal or courier service.

Q: Can I cancel my order after it has been placed?

A: Due to the one-of-a-kind nature of our products, we generally do not accept cancellations after an order is confirmed. If there are unavoidable circumstances, please contact us as soon as possible before the item is dispatched.

Q: How should I care for the items?

A: Please follow the washing instructions and care labels provided with each item. Items made from remade or vintage materials may have individual variations in texture or color, which we embrace as part of the work.

Q: Can I consult with you regarding collaborations with artists or special costumes?

A: We welcome inquiries regarding special costumes and collaborations. Please send us the details, timeline, and budget via our contact form.

Q: How can I contact you?

A: Please use the contact form on the shop page or the contact information provided in the "Specified Commercial Transactions Act" notation. We can assist in both Japanese and English. Replies will be sent sequentially during our business hours (weekdays 11:00–16:00 JST).

English

Shipping, Returns & FAQ

Almost every TWO piece is one of a kind. Because no two are alike, we want to be clear about how we deliver and what happens if something goes wrong. Please read this before ordering.

Shipping

• Dispatch: within 1 business day after your order is confirmed. Business days are weekdays 11:00–16:00 JST, excluding weekends, Japanese public holidays and the year-end break (Dec 28 – Jan 5).

• Estimated transit after dispatch: Japan 2–3 days; Asia 3–7 days; North America & Oceania 5–10 days; Europe 7–14 days; other regions 10–20 days. Customs, weather and peak seasons may cause delays. A tracking number is emailed on dispatch.

• Shipping cost: calculated at checkout by destination, weight and size. International orders ship by tracked, insured services (EMS or equivalent).

• Address: please enter your address in English and include a phone number; it is required for customs clearance. Costs caused by an incorrect address are the customer's responsibility.

Duties, VAT & Import Taxes

All customs duties, VAT/GST, import taxes and brokerage fees charged by the destination country are the customer's responsibility (DAP/DDU). They are not included in our prices or shipping fees and are collected by the carrier or customs on delivery. Amounts vary by country; please check with your local customs office before ordering. If a parcel is refused, or returned to us because duties were not paid or the parcel was not collected, any refund will be net of outbound and return shipping, handling and duties actually incurred, and in some cases no refund can be made.

Returns & Refunds

• No returns or exchanges for change of mind. Every piece is one of a kind, so we cannot accept returns for reasons such as size, fit or the item differing from your impression. Please check the measurements (in cm), materials and condition notes on the product page before purchasing.

• Defective items: contact us within 7 days of delivery with photos of the defect. Once confirmed, we cover return shipping (we will send instructions and the required documents for international returns). After we receive and inspect the item, we will exchange it or, since most pieces cannot be replaced, issue a full refund.

• Conditions: unused, with all tags and accessories; reported within 7 days and approved by us in advance. Items returned without prior approval cannot be processed.

• Damage or loss in transit: photograph the outer packaging and contents and contact us within 7 days of delivery. Keep all packaging for the carrier's claim. Contact us promptly if tracking shows "delivered" but you have not received the parcel.

• Refund method: to the original payment method, in Japanese yen, usually within 7–14 business days. Exchange-rate differences and fees charged by your card issuer or payment provider are not compensated. Duties and taxes paid in the destination country are not refundable by TWO; please contact your customs office regarding any refund.

• Cancellations: because every piece is unique, orders cannot be cancelled once confirmed. If unavoidable, contact us as soon as possible before dispatch.

Frequently Asked Questions

Do you ship internationally? Yes. Shipping costs appear at checkout; duties and taxes are paid by the recipient.

Is there really only one of each item? Yes. Sold-out items are not restocked and cannot be reproduced.

Which payment methods can I use from overseas? Credit card or PayPal. All charges are made in Japanese yen (JPY).

How much will duties be? It depends on your country, the item and the value. We are unable to estimate this; please check with your customs office.

Can I track my parcel? Yes. A tracking number is emailed on dispatch and can also be used on your local postal/carrier website.

How do I care for my garment? Follow the care label. Pieces made from remade or vintage materials vary in texture and colour; we consider this part of the work.

Custom costumes and collaborations? We welcome enquiries. Please contact us via the shop's contact form with details, timing and budget.

Contact: via the contact form on the shop page or the details listed in the Legal Notice. We reply in Japanese or English during business days (weekdays 11:00–16:00 JST).